Terms & Conditions

These Terms govern your relationship with the operator of the website located at https://woo-aussie.com (the "Website") and your use of the services offered thereon in connection with Woo Casino. These Terms are effective as of 1 January 2026 and apply to all access to and use of the Website and related services from that date onwards.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means Dama N.V., a public limited company (N.V.) incorporated under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, which operates the Website and holds the Curaçao e-gaming licence 8048/JAZ2020-013 issued by Antillephone N.V. Strukin Ltd, a company registered in Cyprus under number ΗΕ 407624, may act as a payment agent on behalf of the Operator.
Website means the online gaming site accessible at https://woo-aussie.com and any related subdomains, as well as any mirror or replacement domains operated by or on behalf of the Operator for the purposes of Woo Casino.
User or Player means any natural person who accesses the Website and/or registers an account to use the services offered by the Operator.
Account means a personal, non-transferable user account created on the Website in the name of a Player for the purpose of participation in games, making deposits, receiving bonuses and requesting withdrawals.
Services means all online gambling and related services made available on the Website, including but not limited to casino games, slots, table games, live casino games and any ancillary functionalities.
Bet or Wager means any sum of real money or bonus funds staked by a Player in relation to any game offered on the Website.
Bonus means any promotional benefit, including bonus money, free spins, cashbacks, tournament entries or similar incentives granted to a Player under specific promotional terms published on the Website.
Wagering Requirements means the total value of bets which must be placed by a Player using bonus funds and/or deposit funds, as specified in the relevant promotion, before associated bonus funds and any winnings derived from them may be withdrawn.
KYC (Know Your Customer) means the identity verification procedures applied by the Operator, including collection and verification of documents to confirm a Player's identity, age, residence and payment methods.
Restricted Jurisdiction means any country or territory where online gambling is illegal or where the Operator has chosen not to offer Services. Players are solely responsible for ensuring that their use of the Services is lawful in their jurisdiction.
ACMA means the Australian Communications and Media Authority, the regulator responsible for enforcing interactive gambling laws in Australia, including ordering Australian internet service providers to block access to certain offshore gambling websites.

Account Registration

Eligibility and Age Verification

Minimum age: You may only register an Account and use the Services if you are at least 18 years old or the legal age for gambling in your place of residence, whichever is higher. By creating an Account, you confirm that you meet this requirement.
Australian context: Australian residents must be aware that local laws (including the Interactive Gambling Act 2001 (Cth)) may restrict access to certain online gambling services. Access to the Website from Australia may be blocked by Australian ISPs pursuant to ACMA directions. You are responsible for complying with all applicable Australian laws when accessing the Website from Australia.
Single account: Each Player may hold only one Account. The creation or use of multiple Accounts by the same individual is prohibited and may result in closure of all related Accounts and forfeiture of funds and bonuses.

Registration Process

Account creation: To open an Account, you must complete the registration form on the Website, providing at least your full name, date of birth, country of residence, valid email address, chosen password and any other information requested by the Operator.
Email verification: You may be required to verify your email address through a confirmation link sent to you. The Operator may restrict or suspend your ability to deposit, wager or withdraw until verification is completed.
Truthfulness of data: All information you provide must be accurate, complete and up to date. You agree to notify the Operator promptly of any changes to your details.
Username and password: You must choose a secure password and keep your login credentials confidential. You are fully responsible for all activity occurring under your Account, whether or not authorised by you.

KYC and Verification

Identity verification: The Operator may at any time request KYC documents, including but not limited to a copy of a valid government-issued ID, proof of address (such as a utility bill or bank statement), and evidence of ownership of payment methods used (such as bank card or e-wallet screenshots).
Timing: Verification may be requested upon registration, prior to first withdrawal, upon reaching certain transaction thresholds, or at any time at the Operator's discretion to comply with anti-fraud and anti-money laundering obligations.
Consequences of non-compliance: Failure to provide complete and genuine KYC information and documents may result in suspension or closure of your Account, cancellation of bets and forfeiture of bonuses and/or winnings, subject to applicable law.

User Obligations

Compliance: You must use the Services only in accordance with these Terms, all applicable laws and regulations, and any rules specific to individual games or promotions.
Personal use only: Your Account is for your personal, non-commercial use. You must not allow any third party to use your Account or access the Website on your behalf.
Security: You must take reasonable steps to prevent unauthorised use of your Account, including keeping your password secure and logging out after each session. If you suspect that your Account has been compromised, you must notify the Operator immediately at [email protected].

Betting & Gameplay Rules

General Betting Rules

Availability of games: The Operator provides casino games through third-party software suppliers (including, without limitation, via aggregators such as SoftSwiss Game Aggregator). Game rules are set by the relevant supplier and displayed within each game. By placing a Bet, you accept the applicable game rules.
Real money and bonus funds: Bets may be placed using real money and, where permitted, bonus funds. The order in which balances are used (cash first or bonus first) is specified in the bonus or promotion terms.
Minimum and maximum stakes: Each game has its own minimum and maximum bet limits. These are displayed within the game interface. You are responsible for checking limits before placing a Bet.
Bet confirmation: A Bet is considered accepted when it has been recorded on the Operator's servers. Once accepted, a Bet may not normally be cancelled or changed by the Player.

Bet Cancellations and Errors

Obvious errors: In the event of a manifest error, malfunction, misconfiguration, or other technical issue that clearly results in incorrect odds, payouts, game behaviour or crediting of funds, the Operator reserves the right to void affected Bets and adjust your Account to the correct balance that would have existed absent the error.
Game interruptions: If your gaming session is interrupted due to a system failure, network interruption or similar technical issue, the game outcome recorded on the Operator's servers shall be final. Incomplete games may be restored when you log back in, where supported by the game provider.
Disputes: If you dispute a game result or Bet settlement, you must notify the Operator as soon as reasonably practicable and no later than 30 days after the disputed event, providing all relevant details and screenshots where possible.

Conduct in Live Casino and Chats

Respectful behaviour: When participating in live casino games and chat facilities, you must behave respectfully towards dealers, staff and other Players. Abusive, threatening, discriminatory, obscene or otherwise inappropriate language or behaviour is strictly prohibited.
Prohibition of fraud and collusion: You must not engage in fraudulent activity, collusion with other Players, exploitation of software bugs, use of bots, automated systems or any unfair strategy intended to gain an illegitimate advantage.
Monitoring and sanctions: The Operator reserves the right to monitor gameplay and chat activity. Breaches of these rules may result in chat restrictions, cancellation of Bets, confiscation of funds, and suspension or closure of your Account.

Bonus Terms

General Bonus Conditions

Acceptance of terms: By claiming or accepting any Bonus, you agree to be bound by these Bonus Terms in addition to the specific promotional terms published on the Website and any game-specific rules.
Eligibility: Certain promotions may be restricted to Players from particular countries or regions, to new or existing Players, or to specific payment methods. Eligibility conditions will be stated in the relevant promotion.
Bonus credits: Bonuses are credited in accordance with the specific offer conditions, such as after a qualifying deposit or entry of a bonus code. The Operator may refuse to grant a Bonus or may remove a Bonus if misuse is suspected.

Wagering Requirements and Timeframes

Wagering: Unless otherwise stated, deposit-match and similar Bonuses are subject to wagering requirements that must be met before any Bonus funds or winnings derived from Bonus funds can be withdrawn. The applicable multiplier (for example, 40x the bonus amount) will be specified for each promotion.
Contribution of games: Different games may contribute differently towards wagering requirements. For example, slots may contribute 100%, while table games, live dealer games or certain slots may contribute a lower percentage or be excluded entirely. Contribution rates will be specified in the promotion or the general bonus policy.
Time limits: Bonuses and associated wagering requirements must be completed within the timeframe stated in the offer (for example, within 14 days from activation). Unused Bonuses and any winnings from them may be forfeited after expiry.

Maximum Bets and Prohibited Actions

Maximum bet with bonus funds: When wagering an active Bonus, you must not exceed the maximum bet amount per spin or game round set out in the bonus rules. Bets exceeding this limit before completion of wagering may be deemed a breach and may result in confiscation of the Bonus and any related winnings.
Irregular play: The following may be treated as irregular play in connection with Bonuses, including but not limited to:
- placing single or multiple Bets that constitute a significant proportion of the Bonus and/or deposit balance for the purpose of quickly increasing balance;
- systematic low-risk betting, hedging or "safe" bets covering most outcomes of a single game round;
- deliberately delaying game rounds or bonus features (including free spins or bonus games) until wagering requirements have been met or until playing without an active Bonus;
- using strategies that rely on game errors or exploitable features.
Consequences: Where the Operator reasonably determines that irregular play or Bonus abuse has occurred, it may remove the Bonus, cancel associated winnings and, where appropriate, close the Account.

Combining Promotions

One active Bonus: Unless expressly allowed, only one active deposit Bonus may be used at any given time. Attempting to combine multiple Bonuses or promotions contrary to the rules may result in cancellation of one or more Bonuses.
Cashback and loyalty rewards: Loyalty points, VIP rewards or cashback offers may be subject to separate conditions and may or may not be subject to wagering, as specified in the relevant terms.

Payments & Withdrawals

Deposits

Payment methods: The Website may support deposits via bank cards, e-wallets, prepaid vouchers, bank transfers and cryptocurrencies, subject to availability in your region and to the Operator's policies. Strukin Ltd in Cyprus may act as payment agent for certain transactions.
Limits: Minimum and maximum deposit limits are specified on the Website or within the cashier interface and may differ by payment method and Player status.
Fees: The Operator generally does not charge deposit fees. However, your bank, card issuer, e-wallet provider or crypto exchange may impose their own fees or currency conversion charges, for which the Operator is not responsible.
Source of funds: You must only use payment instruments held in your own name and funded from lawful sources. The Operator may request evidence of ownership and source of funds.

Withdrawals

Withdrawal methods: Withdrawals are usually processed via the same payment method used for deposit, where possible. If this is not feasible, an alternative method may be offered at the Operator's discretion, subject to internal policies and regulatory requirements.
Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable period, usually within a few business days, subject to completion of KYC checks. Actual receipt of funds may depend on your payment provider and may take longer.
Limits: The Operator may impose minimum and maximum withdrawal limits per transaction, per day, per week or per month. Such limits are stated on the Website or in the cashier section.
KYC condition: The Operator may require successful completion of verification before approving a withdrawal. Failure to cooperate may lead to cancellation or delay of withdrawal requests.

Refunds and Reversals

No credit or financing: The Operator does not provide credit to Players. You must not attempt to reverse or charge back a deposit transaction after using the funds for betting.
Refunds of Bets and Bonuses: As a rule, Bets already accepted and processed cannot be cancelled or refunded. In exceptional circumstances (such as technical malfunctions or manifest errors), the Operator may void Bets or adjust balances to correct errors. Where a Bonus is removed due to breach of Bonus Terms, any associated winnings may be forfeited.
Chargebacks: If a chargeback or similar reversal is initiated on a payment, the Operator may suspend or close your Account, cancel all Bets and Bonuses, recover any winnings resulting from chargeback-related activity and, if necessary, engage collection agencies or legal action to recover outstanding amounts.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator aims to ensure that all games offered on the Website operate fairly and in accordance with the rules provided by the respective game suppliers. Random number generators used in games are intended to ensure random outcomes.
Accuracy of records: The Operator maintains records of all transactions, Bets and game outcomes. In the event of discrepancies between your records and the Operator's records, the Operator's records shall, to the maximum extent permitted by law, be conclusive evidence.

Exclusions of Liability

Technical failures: To the fullest extent permitted by law, the Operator is not liable for any loss, damage or expense arising from:
- hardware or software failures, system errors, server downtime, network interruptions or connectivity issues, whether on your side or the Operator's;
- bugs, glitches or malfunctions in third-party software used to provide the games;
- viruses, distributed denial-of-service attacks or other harmful material that may affect your computer equipment, programmes or data as a result of your use of the Website.
Indirect and consequential loss: The Operator shall not be liable for any indirect, incidental, special or consequential damages, including loss of profits, data, business or opportunity, arising out of or in connection with your use of the Services, even if foreseeable.
Legal status in Australia: You acknowledge that the Services are offered from offshore under a Curaçao licence and that Australian authorities, including ACMA, may seek to block access to the Website. The Operator is not liable for any consequences arising from such regulatory actions or from your decision to access the Website from within Australia.

Maximum Liability

Cap on liability: Without prejudice to the foregoing, and to the extent permitted by applicable law, the Operator's total aggregate liability to you arising out of or in connection with any Bet, game round or use of the Services shall not exceed the higher of:
- the amount of the Bet or game round in dispute; or
- the available balance in your Account at the time of the event giving rise to the claim.
Statutory rights: Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law, including any non-excludable rights you may have under Australian consumer protection laws if and to the extent such laws apply.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Website and its content (including but not limited to text, graphics, logos, images, audio-visual material, game interfaces, software code and databases) are owned by the Operator, its affiliates, licensors or game suppliers.
Trademarks: All trademarks, trade names and logos displayed on the Website are the property of their respective owners and may not be used by you without prior written consent.

Permitted Use

Personal use only: The Website and its content are provided for your personal, non-commercial use in connection with lawful participation in the Services.
Restrictions: You must not, without prior written permission from the Operator:
- copy, reproduce, modify, adapt, translate, create derivative works from, publish, distribute, transmit, publicly display or perform any part of the Website or its content;
- decompile, reverse engineer, disassemble or otherwise attempt to obtain the source code of any software used on the Website, except to the extent expressly permitted by mandatory law;
- use any automated tools, bots, scraping or data-mining techniques to access, extract or collect data from the Website.

Privacy & Data Protection

All personal data collected and processed in connection with your use of the Website and the Services is handled in accordance with the Operator's Privacy Policy as published on https://woo-aussie.com. By creating an Account and using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein, including transfers of data between Curaçao, Cyprus, Australia and other relevant jurisdictions where service providers or regulators may be located, to the extent permitted by applicable law.

Changes to Terms

Right to Amend

Updates: The Operator may amend these Terms from time to time to reflect legal, regulatory, technical or business developments, including changes relevant to Australian regulatory conditions and Curaçao licensing requirements.
Notification: Where changes are material, the Operator will take reasonable steps to notify you, which may include:
- publishing the updated Terms on the Website with a revised effective date;
- displaying a prominent banner or pop-up on the Website; and/or
- sending an email to the address registered to your Account.

Acceptance of Changes

Continued use: By continuing to use the Website or the Services after the updated Terms have taken effect, you agree to be bound by the amended Terms.
Disagreement: If you do not agree with any change to the Terms, you must cease using the Services immediately and may request closure of your Account. In such cases, and subject to verification and compliance checks, any remaining real-money balance in your Account will be paid out to you, less any applicable fees or adjustments required by law or these Terms.

Termination & Suspension

Termination by the Player

Account closure: You may request closure of your Account at any time by contacting customer support at [email protected], subject to completion of any outstanding verification or security checks.
Withdrawal of funds: Upon Account closure at your request, and provided that no investigation into fraud, money laundering or other breach is ongoing, the Operator will pay out your remaining real-money balance, subject to applicable withdrawal limits and verification requirements.

Suspension and Termination by the Operator

Grounds for action: The Operator may suspend or close your Account, withhold funds, void Bets or remove Bonuses where it reasonably believes that:
- you have breached these Terms or any applicable game or bonus rules;
- you have provided false, misleading or incomplete information;
- you are underage or otherwise ineligible to use the Services;
- you have engaged in fraud, money laundering, collusion, Bonus abuse or other criminal or improper conduct;
- your use of the Services is contrary to applicable law or regulatory requirements, including Australian interactive gambling laws;
- your Account has been inactive for an extended period and is being closed in accordance with internal policies notified on the Website.
Notice: Where reasonably practicable and not prohibited by law, the Operator will notify you of the suspension or closure of your Account and the reasons for such action using the contact details registered to your Account.
Funds on termination: In cases of serious breach, fraud or illegal activity, funds in your Account may be frozen or confiscated in whole or in part, subject to applicable law and regulatory obligations. In other cases, remaining real-money balances will be returned to you, less any amounts owed to the Operator.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, and any disputes arising out of or in connection with them or your use of the Services, are governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-law provisions.
Australian considerations: If you access the Website from Australia, you acknowledge that Australian legislation, including the Interactive Gambling Act 2001 (Cth) and related enforcement actions by ACMA, may apply to your activities. Nothing in these Terms is intended to exclude any mandatory protections or obligations imposed by Australian law where such law validly applies.

Dispute Resolution

Internal complaint process: If you have a complaint, you should first contact customer support at [email protected], providing detailed information and any supporting evidence. The Operator will investigate and seek to resolve your complaint within a reasonable timeframe.
Escalation: If your complaint is not resolved to your satisfaction through internal procedures, you may have the option to escalate the matter to relevant alternative dispute resolution bodies or regulators as indicated on the Website or required by the Curaçao licensing authority.
Courts / arbitration: Subject to any mandatory legal provisions and any available alternative dispute resolution mechanisms, the courts of Curaçao shall have non-exclusive jurisdiction to hear disputes arising under these Terms. The Operator may alternatively refer disputes to arbitration in Curaçao in accordance with applicable rules, and you hereby consent to such forum and process, subject to any mandatory consumer protections.

Contact Information

If you have any questions regarding these Terms, your Account, or the Services related to Woo Casino on woo-aussie.com, you may contact the Operator using the following details:

Customer Support Email: [email protected]
General Information: [email protected]
Press Enquiries: [email protected]
Sales Enquiries: [email protected]
HR Enquiries: [email protected]

Official Website: https://woo-aussie.com
Original Domain (may be blocked in AU): https://woocasino.com
Licence Validator: https://validator.antillephone.com (for confirmation of licence 8048/JAZ2020-013 held by Dama N.V.)

Registered/Legal Address of Operator (Dama N.V.): Scharlooweg 39, Willemstad, Curaçao
Australian Presence: The Operator has no physical office in Australia; services are offered remotely from offshore. Regulatory information about ACMA actions against offshore gambling websites is available at https://acma.gov.au/articles/2022-09/acma-block-more-illegal-gambling-websites.