Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit and use Woo Casino on the domain woo-aussie.com (and related subpages) as an information and review resource about Woo Casino. It applies to website visitors, prospective players, users interacting with contact forms or email links, and any other individual whose personal information is processed in connection with this site. By accessing or using woo-aussie.com you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective from 1 January 2026 and replaces any earlier versions published on this website.

Who We Are

For the purposes of this Privacy Policy, references to "we", "us", "our", "Woo Casino" or "the website" mean the independent review and information service operated through the domain woo-aussie.com, which provides information about the brand "Woo Casino" and related offshore gambling services. The underlying remote gambling services are operated by:

Operator: Dama N.V., a public limited company (N.V.) incorporated under the laws of Curaçao
Registration number: 152125
Registered / legal address: Scharlooweg 39, Willemstad, Curaçao
Gaming licence: 8048/JAZ2020-013 issued by Antillephone N.V., authorised by the Government of Curaçao (see licence validator at validator.antillephone.com)

For certain payment-related services, the following payment agent may be involved on the operator side:

Payment Agent: Strukin Ltd, a limited company incorporated under the laws of Cyprus
Registration number: ΗΕ 407624
Registered jurisdiction: Cyprus

Woo Casino itself is operated remotely and does not maintain a physical office in Australia. The main point of contact for privacy and data protection matters in relation to this website is our data protection contact:

Data Protection Contact / DPO function: Data Protection Officer, Woo Casino (woo-aussie.com)
Email (primary): [email protected]
Email (general information): [email protected]
Additional functional emails (non-privacy specific): [email protected], [email protected], [email protected]

If your inquiry concerns the underlying gambling account held with Woo Casino on the original domain woocasino.com, we may need to redirect you to the operator's own support channels. This Privacy Policy applies to woo-aussie.com and does not replace any privacy policy operated directly by Dama N.V. or Woo Casino on their own domains.

What Personal Data We Collect

When you use Woo Casino on woo-aussie.com we may collect and process the following categories of information, depending on how you interact with the site:

Personal Identification and Contact Data

Basic identifiers: full name, username or nickname (if you choose to provide it in a contact form, feedback request or email correspondence)
Contact details: email address, and any telephone number or other contact channel you voluntarily provide in communications with us
Content of communications: information you include in enquiries, complaints, feedback, or other messages sent to our support or information email addresses

Technical and Usage (Behavioural) Data

Technical identifiers: IP address, approximate geolocation inferred from IP (country/region level), browser type and version, operating system, device type, language settings, referrer URLs
Usage and log data: pages visited, date and time of visits, time spent on pages, clickstream data, outbound links clicked (for example, when you click through to the operator's site or to regulatory resources such as the ACMA website), error logs and performance diagnostics
Behavioural data relating to the review content: which reviews, guides, articles or comparison tables you access; how you navigate between sections; whether you interact with filters, rankings, or call-to-action buttons; and aggregated statistics about engagement with responsible gambling information

Payment-Related Data

On woo-aussie.com: we do not process your gaming deposits, wagers, or withdrawals directly and we do not request full payment card details for the mere use of this review website.
Indirect information: we may receive aggregated or pseudonymised information from the operator or its payment agent (Dama N.V. / Strukin Ltd) about payment trends, preferred payment methods by region, and performance of promotional campaigns. Such information does not normally identify you personally.

Gambling and Behavioural Profile Data

From our website use: we may infer interests (for example, preference for slots vs. table games, interest in bonuses or VIP programs) based on which sections you browse and what outbound links you select.
From the operator (if shared in compliance with law and with appropriate safeguards): anonymised or pseudonymised statistics such as number of registered Australian players, typical stake levels, common game categories, bonus uptake and churn rates. We do not obtain your individual betting history from the operator for identification purposes through this review website.

Cookies and Similar Technologies

Cookies: small text files stored on your device to enable core functionality, remember preferences and support analytics and advertising.
Tracking pixels / tags: code fragments that record visits, conversions (such as click-throughs to the operator), and effectiveness of campaigns.
Analytics identifiers: online identifiers generated by analytics tools used to recognise returning visitors and analyse aggregated usage patterns.

Where we combine or link different categories of data (for example, linking your technical identifiers with your communications to improve support quality), we treat the combined data as personal information and protect it accordingly.

Legal Basis for Processing

Because Woo Casino targets users in Australia while services are provided from offshore jurisdictions, we align our processing activities with internationally recognised principles (including EU GDPR concepts) and with applicable Australian privacy requirements, to the extent they apply to us. We generally rely on the following legal bases:

Consent

Marketing communications: where you subscribe to newsletters, promotional updates, or similar communications, we process your email address and preferences based on your explicit consent. You can withdraw consent at any time by using the unsubscribe link or by contacting us.
Non-essential cookies and advertising technologies: where required, we rely on your consent for placing and reading tracking technologies for analytics and marketing beyond what is strictly necessary for the site to function.

Contractual Necessity

Provision of our services: when you use woo-aussie.com to obtain information, comparisons, and helpdesk assistance, we process necessary personal data (such as your email when you contact support) to provide the requested services and respond to your enquiries.
Pre-contractual steps: if we engage with you for potential commercial relationships (for example, affiliate or media collaboration enquiries), processing your contact and organisational details is necessary to take pre-contractual steps at your request.

Legitimate Interests

Site security and fraud prevention: processing IP addresses, device identifiers, and log data to protect our infrastructure, detect abusive behaviour (including bots, scraping, or attempts to circumvent ACMA-related notices), and maintain the integrity of the website.
Analytics and improvement: analysing aggregated usage data to understand how visitors use the website, which content is most relevant for Australian users, and how to improve navigation, clarity, and accessibility.
Marketing and affiliate operations: measuring performance of referral links to the operator and related partners, optimising placement and presentation of offers, and documenting campaign performance.
Legal defence and enforcement: processing data in connection with potential or actual legal claims, regulatory correspondence, and to comply with blocking or takedown notices in Australia or other jurisdictions.

Compliance with Legal Obligations

Record-keeping obligations: maintaining records necessary to demonstrate compliance with applicable privacy and consumer protection laws, affiliate marketing regulations, and gambling advertising standards relevant to offshore operators targeting Australians.
KYC/AML and gambling regulation (operator side): while woo-aussie.com does not itself operate player accounts, the underlying operator (Dama N.V.) and its payment agent (Strukin Ltd) may process your data under anti-money laundering, counter-terrorism financing, and responsible gambling obligations. To the extent we receive related information (e.g., aggregated statistics or incident reports), we process it to comply with our own obligations, including responding to lawful requests from competent authorities.

Purpose of Processing

We process personal information for clearly defined, limited purposes and do not use it in ways that are incompatible with those purposes. Specifically, we use your data for the following:

Provision of Information and Review Services

Operating Woo Casino: delivering accurate, up-to-date reviews and information about Woo Casino and related gambling services accessible from Australia.
User support: responding to your questions, complaints, and feedback submitted via email or other channels, and providing guidance on how to contact the underlying operator where appropriate.

Service Improvement and Personalisation

Content optimisation: understanding which articles, guides, and reviews are most useful, adjusting structure and level of detail, and offering Australian-focused content (for example, highlighting payment methods commonly used in Australia).
Limited personalisation: showing content that may be more relevant based on your previous interactions (e.g., emphasising responsible gambling resources if we detect frequent visits to such content).

Marketing and Communications

Email updates: sending newsletters, promotional information, or updates about material changes to Woo Casino offerings or to this Privacy Policy, where legally permitted and based on the appropriate lawful basis (e.g., consent).
Affiliate and advertising activities: tracking the performance of links to Woo Casino or related partners to manage our commercial relationships and comply with affiliate agreements.

Analytics and Research

Usage analytics: analysing aggregated and pseudonymised data to understand website performance, user flows, and technical issues.
Market insights: understanding general trends regarding Australian users' interest in specific types of games, bonuses, or responsible gambling tools in order to adjust editorial focus.

Fraud Prevention, Security, and Legal Compliance

Security monitoring: protecting the website against misuse, attacks, or unauthorised access, including through the use of logs and security tools.
Compliance with law: handling legal notices, regulatory inquiries (including by Australian regulators such as the Australian Communications and Media Authority - ACMA), and enforcing our rights.

Disclosure & Sharing

We do not sell your personal information to third parties. However, we may share your information with carefully selected categories of recipients where necessary for the purposes described above, subject to appropriate safeguards.

Service Providers and Technical Partners

Hosting and infrastructure providers: companies that host our servers, data storage, and content delivery networks.
Analytics providers: tools that help us understand website usage and performance in aggregated form.
Security providers: services that help detect fraud, malware, or abusive behaviour and improve security posture.
Communication tools: email service providers and ticketing systems used to process and respond to your requests.

Operator and Related Corporate Entities

Dama N.V. (operator of Woo Casino): we may share information that is necessary to:

forward or assist with a user complaint or query that specifically concerns your player account on Woo Casino;
verify the performance of affiliate relationships and marketing campaigns in an aggregated or pseudonymised way;
co-ordinate responsible gambling messaging and self-exclusion information, where legally permitted and consistent with user expectations.

Strukin Ltd (payment agent): we generally receive only aggregated and non-identifying performance or payment-method statistics. Where, exceptionally, identifiable data would be required to resolve a support issue or fraud investigation, such sharing will occur only with appropriate legal basis and safeguards.

Affiliates, Advertising Networks, and Partners

Affiliate networks: to manage referral tracking, commission calculation, and reporting in connection with our collaboration with Woo Casino and other partners.
Advertising and marketing partners: with your consent where required, we may share limited data (for example, an advertising identifier) in order to measure and optimise ad campaigns. Any such sharing will be subject to applicable privacy and marketing laws.

Regulators, Authorities, and Legal Recipients

Regulatory authorities: competent regulators, including but not limited to authorities in Curaçao, Cyprus, and Australian regulators such as ACMA, may receive information where we are required to cooperate in relation to the enforcement of gambling, communications, or consumer protection laws.
Law enforcement and courts: we may disclose information where required by law, subpoena, court order, or where necessary to establish, exercise or defend legal claims.
Professional advisers: legal, tax, or other professional advisers who are bound by confidentiality obligations.

Corporate Transactions

In the event of a restructuring, sale, merger, or other corporate transaction affecting Woo Casino or its relevant assets, personal data may be transferred as part of the transaction, subject to appropriate protections and continued compliance with applicable privacy laws.

International Transfers

Woo Casino operates using infrastructure and service providers that may be located in multiple jurisdictions. Personal information may therefore be transferred to, stored in, and processed in countries other than the one in which you reside, including:

Curaçao: where Dama N.V. is registered and licensed, and where certain technical or compliance functions may be performed.
Cyprus: where Strukin Ltd, the payment agent, is registered and may process related financial or transaction data on behalf of the operator.
European Union / European Economic Area (EEA): where some hosting, analytics, or other service providers may be based.
Other locations: depending on the location of third-party service providers (for example, global cloud service providers or content delivery networks).

We take appropriate steps to ensure that cross-border data transfers comply with applicable legal requirements and that an adequate level of protection is provided for your personal information. These steps may include:

using data centres in jurisdictions with recognised adequate data protection standards where feasible;
entering into contracts based on standard contractual clauses or equivalent instruments recognised for international data transfers, where appropriate;
implementing internal policies and technical measures to limit access to personal information on a strictly need-to-know basis; and
conducting due diligence and risk assessments on key service providers in relation to their security and privacy practices.

By using woo-aussie.com, you acknowledge that such international transfers may occur and that we will handle your information in accordance with this Privacy Policy.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, and to resolve disputes. Retention periods may vary depending on the type of data and the applicable legal obligations, but we generally apply the following guidelines:

Contact and communication data: emails and messages sent to [email protected] or other addresses are typically retained for up to 5 years from the date of the last interaction, unless a longer period is required for legal defence or regulatory purposes.
Technical and log data: server logs and security-related records are normally retained for 6 - 24 months, depending on the sensitivity and relevance for security and fraud detection, after which they are deleted or irreversibly anonymised.
Analytics data: aggregated analytical information may be retained for longer periods (up to 5 years) in a form that does not directly identify you, in order to analyse trends over time.
Marketing data: data used for direct marketing purposes is retained until you withdraw your consent or object to such processing, or for a maximum of 5 years after your last interaction with our communications, whichever occurs first.
Legal and compliance records: where necessary to comply with legal obligations or to defend against potential claims, certain records may be retained for longer statutory limitation periods (which may extend up to 7 years or more, depending on jurisdiction).

When personal data is no longer required for the purposes described above, we will either delete it in a secure manner or anonymise it so that it can no longer be associated with an identifiable individual. If you request deletion of your personal data and we are legally required or permitted to retain certain information, we will inform you accordingly and limit further processing to what is strictly necessary.

Your Rights

We are committed to respecting your privacy rights and to aligning our practices with internationally recognised standards, including the principles reflected in the EU General Data Protection Regulation (GDPR). While Woo Casino is operated from outside the European Union and Mexico, we voluntarily incorporate comparable safeguards where feasible. Subject to applicable law and certain limitations, you may have the following rights in relation to your personal information:

Access to Your Data

You may request confirmation as to whether we process your personal data and, where applicable, receive a copy of the data we hold about you, together with relevant information about how it is used.

Correction (Rectification)

If you believe that any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. We may ask you to provide evidence supporting the requested changes.

Deletion (Erasure)

You may request that we delete your personal data where:

it is no longer necessary for the purposes for which it was collected;
you have withdrawn consent (where processing was based on consent) and no other legal basis applies;
you have objected to processing and there are no overriding legitimate grounds to continue;
the data has been unlawfully processed; or
we are required to erase it to comply with a legal obligation.

We may retain limited information where necessary for legal, regulatory, or security reasons, in which case we will restrict processing to those purposes.

Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or assess an objection you have raised.

Objection to Processing

You may object at any time to the processing of your personal data based on our legitimate interests (including profiling based on those interests), on grounds relating to your particular situation. Unless we have compelling legitimate grounds to continue processing or the processing is required for legal claims, we will stop processing the data for those purposes.
You have the right to object at any time to the processing of your personal data for direct marketing purposes, in which case we will immediately cease processing for such purposes.

Data Portability

Where technically feasible and applicable, you may request that we provide you with certain personal data you have provided to us, in a structured, commonly used and machine-readable format, or that we transmit it to another controller at your request, where the processing is based on consent or contract and carried out by automated means.

Withdrawal of Consent

Where processing is based on your consent (for example, for certain types of marketing communications or cookies), you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

Submit your request: You can exercise any of the rights described above by contacting our data protection contact at [email protected] or [email protected]. Please clearly indicate that your request concerns "Privacy / Personal Data Rights".
Provide necessary information: To protect your privacy, we may ask you to provide sufficient information to verify your identity (for example, confirming your email address and details of your previous interactions with us).
Response timeframe: We aim to respond to all valid requests within 30 days of receipt. If your request is complex or we receive many requests, we may extend this period by a further 30 days, in which case we will inform you of the extension and reasons.
Fees: We handle your rights requests free of charge. However, where requests are manifestly unfounded or excessive (for example, repeated frequent requests), we may charge a reasonable fee or refuse to act on the request, in line with applicable law.

This section is drafted in alignment with GDPR-style rights to provide a high level of transparency and user control, even though Woo Casino operates primarily in relation to Australian users and is not established in Mexico. Where Mexican or EU data protection regulations are directly applicable to specific processing activities (for example, where a service provider is established in such jurisdictions), those entities remain responsible for complying with their local legal obligations.

Cookies & Tracking Technologies

Woo Casino uses cookies and similar technologies on woo-aussie.com to improve functionality, understand how visitors use our website, and support marketing and affiliate activities. Cookies may be placed by us (first-party cookies) or by third parties acting on our behalf (third-party cookies).

Types of Cookies Used

Strictly necessary (functional) cookies: these cookies are essential for the operation of the website, enabling core functions such as page navigation, access to secure areas, and basic security features. The website cannot function properly without these cookies.
Preference cookies: these remember your choices and settings (such as language preferences or whether you have dismissed a cookie banner), so that your experience is more convenient on subsequent visits.
Analytics (performance) cookies: these collect aggregated information about how visitors use the website, such as which pages are visited most frequently, how users move around the site, and if they encounter errors. We use this information to improve the performance and design of the site.
Advertising and affiliate cookies: these are used to track the performance of referral links to Woo Casino and other partners, and to measure the effectiveness of marketing campaigns. They may also be used to limit the number of times you see a particular advertisement and to help tailor advertising to your interests, where applicable and legally permitted.

Managing Cookies

Browser settings: most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies. Please refer to your browser's help section for detailed instructions (typically under "Privacy" or "Security" settings).
Opt-out tools: some analytics and advertising providers offer their own opt-out mechanisms. Where relevant, we will provide links to such tools in this policy or within the cookie banner.
Effect of disabling cookies: if you disable or block certain cookies, some features of the website may not function properly, and your browsing experience may be affected. Essential cookies cannot usually be disabled without impacting the core functionality of the site.

By continuing to use woo-aussie.com without adjusting your browser settings, you consent to the use of cookies and similar technologies as described in this Privacy Policy, to the extent permitted by applicable law.

Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures designed to prevent unauthorised access, disclosure, alteration, or destruction of data.

Technical Security Measures

Encryption in transit: data transmitted between your browser and our servers is protected using industry-standard encryption protocols (TLS 1.2 or higher), helping to safeguard it from interception.
Encryption at rest: where appropriate, personal data stored on our systems or on the systems of trusted service providers is encrypted at rest, reducing exposure in the event of a compromise.
Access controls: access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes, and is controlled using authentication and authorisation mechanisms.
Network and infrastructure security: use of firewalls, intrusion detection and prevention systems, regular patching, and other security tools to protect our infrastructure.

Organisational and Procedural Measures

Staff training: personnel who may access personal data receive training on data protection, confidentiality obligations, and secure handling of personal information.
Data minimisation: collecting and retaining only the personal data necessary for defined purposes, and restricting internal access on a need-to-know basis.
Vendor due diligence: assessing key service providers for their security and privacy practices and including appropriate contractual safeguards.
Incident response: maintaining procedures to detect, investigate, and respond to suspected data breaches or security incidents, including assessing potential risks to individuals and, where required by applicable law, notifying relevant authorities and affected individuals.

While we strive to maintain a security posture aligned with recognised international standards (such as the principles underlying ISO/IEC 27001 and SOC 2 frameworks), not all of our service providers may be formally certified. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we continuously review and enhance our safeguards to reduce risks to a level appropriate to the nature of the data and the processing activities.

Complaints & Contacts

If you have questions, concerns, or complaints about how Woo Casino handles your personal information, or if you wish to exercise any of your privacy rights, you can contact us using the following channels:

Contact Channels

Email (primary for privacy and support): [email protected]
Email (general information): [email protected]
Other functional emails (not specific to privacy): [email protected], [email protected], [email protected]
Postal correspondence: mail sent in relation to the operator's activities may be addressed to
Dama N.V., Scharlooweg 39, Willemstad, Curaçao
with a clear reference to Woo Casino. Please note that this address relates to the operator's registered office and not to a local Australian office.

Complaint Procedure

Initial submission: send your complaint or query to [email protected], providing as much detail as possible (including dates, approximate times, relevant email addresses, and a clear description of your concern).
Acknowledgement: we aim to acknowledge receipt of your complaint within 7 business days.
Investigation: we will review your complaint, gather any necessary internal information, and may contact you for clarification or additional details.
Response: we endeavour to provide a substantive response within 30 days of receiving a complete complaint. If more time is needed due to complexity, we will inform you of the delay, explain the reasons, and provide an expected timeframe.
Escalation: if you are not satisfied with our response, you may request further review. We will then re-examine your complaint and provide a final position where possible.

Escalation to Supervisory Authorities

Depending on your location and the circumstances, you may have the right to raise concerns with a relevant data protection or privacy authority. While Woo Casino is not established in Mexico or the European Union, some of our service providers or related operators may fall under their jurisdiction.

Australia: if you believe your privacy rights under Australian law have been infringed, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
European Union (if applicable): if our processing falls within the scope of EU data protection law for specific activities, you may have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work or place of the alleged infringement. Contact details of EU supervisory authorities are available at: https://edpb.europa.eu/about-edpb/board/members_en
Other jurisdictions: you may also have rights to contact relevant privacy regulators in other countries, depending on where you reside and which entity is responsible for the relevant processing.

Before contacting a regulatory authority, we encourage you to first reach out to us so that we have the opportunity to address your concerns directly.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of Woo Casino on woo-aussie.com. When we make material changes, we will take appropriate steps to inform you.

Notification of Changes

Website publication: the most current version of this Privacy Policy will always be available on woo-aussie.com, with a clearly indicated "Last updated" date.
Email notifications: where you have provided us with your email address and where legally permitted, we may notify you of significant changes by email.
On-site notices: for material changes, we may display banners, pop-up notices, or dashboard alerts (where applicable) on the website to draw your attention to the updated policy.

Version Control and Effective Date

Last updated: January 2026
Previous versions: upon request, we may provide access to significant previous versions of this Privacy Policy or a summary of key historical changes relevant to your data.

Advance Notice and User Options

Advance notice for material changes: where feasible and where changes significantly affect how we process your personal information (for example, introduction of new types of data sharing or new purposes of processing), we will aim to provide at least 30 days' advance notice before the changes become effective.
Your options: if you do not agree with the updated Privacy Policy, you may stop using woo-aussie.com and exercise your rights (such as requesting deletion of your personal data where applicable). Continued use of the website after the effective date will be considered as acceptance of the updated policy, to the extent permitted by law.

If you have any questions about this Privacy Policy or how it applies to your use of Woo Casino on woo-aussie.com, please contact us at [email protected].